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| Case Study #10 (Dart Apex - Air Package Express Service) |
An importer of Hard Disk Drives, using the services of various warehouses and branches, requires a single-window service provider. The service requirements are import clearance, warehousing, accepting orders via the internet and processing them within a turnaround time of 2 hours, collection, consolidation and export of defective spares, generating invoices and a link with a bank for a payment gateway.
Analysis
The fragmented processes are required to be brought under control and better managed to increase time and cost-efficiencies. An effective information system is necessary to integrate and bring coherence to the whole project.
Business Solution
Blue Dart consolidates Imports into a single location where it provides a warehousing facility. Orders are received and processed at the central warehouse within the stipulated time. Defective spares are also consolidated at the same warehouse, facilitating the regulatory formalities and documentation for returning them to the station of origin. Power Dart is installed at the customer's premises, which enables him to receive hourly updates on his shipments, generate invoices and keep track of his payments.
The customer has succeeded in outsourcing his entire distribution requirements, but remains in control of them. |
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