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E-commerce Initiatives
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 E-vision
To enable global connectivity to
Blue Dart's present and future interactive technology strengths, for
value added solutions.
To facilitate seamless integrated
transportation, distribution and supply chain management, from, to
and within the region, thereby increasing value to our customers and
shareholders.
As a technology leader in the business of supply-chain
management in the country, Blue Dart Express Limited recognised the
far-reaching scope of the internet in 1996, and has been exploring
web-based solutions to extend the range of services available to its
customers and integrate them into its core products. It has evolved
an e-strategy.
This e-strategy encompasses E-Solutions to
deliver additional process efficiencies to business by allowing them
access to Blue Dart's e-shipping tools
and integration with its e-business tools.
An individual solution is available for each business, big or small,
transacting off the internet or on the internet, and ranging from a
stand-alone to a fully integrated one
The basic tracking
solution will enable Blue Dart's customers to track their shipments,
through single or multiple waybills, on-line. Customers can check
the status of their shipments using a waybill number or a reference
number. A mail-based solution will allow the customers to query
status of their shipments using e-mail.
Registered customers
of Blue Dart can make advanced queries on the status of their
shipments, and can keep track of them for up to 45 days on-line.
They can filter their queries by date range, origin, destination and
service, and sort the results on-line. Registered customers can
download the entire waybill tracking data - schedule the download,
and select the frequency and the data to be downloaded. These
customers can also generate and download various reports customised
to meet their individual needs.
Ecommerce Initiatives: Case Study
#11.
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| E-Shipping Tools |
These tools
are convenient aids to support your shipping management
processes:
Web Based Tools |
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TrackDartTM
MailDartTM
Location
Finder
Transit Time
Finder
Price Finder
Billing
Schedule a
pickup
Waybill
Generation
ImageDart
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TrackDartTM:
Track the status of your shipment
by using the TrackDartTM box, which is available on the
upper left panel of every page on our website. You may track
shipments sent on Blue Dart services between India, Bangladesh, Bhutan and Nepal.
Shipments under single or multiple waybills may be tracked using either the waybill number or
the reference number given at the time of shipping. |
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MailDartTM :
You may either use the Waybill
Number or the Reference Number to track the status of your
shipments. This feature helps you to track Single or Multiple
shipments.
To track the status of your shipments by Waybill
Number. enter the waybill numbers either in `Subject' or in the text
of the mail, each Waybill number separated by a comma. Then send the
mail to mailto:track@bluedart.com
To
track the status of your shipments by Reference/Order Number. enter
the reference/order numbers in `Subject' of the mail, each reference
or order number separated by a comma. Then send the mail to mailto:trackref@bluedart.com
Another
powerful feature in the MailDart is the Intimate Me Option. Incase
you need to know the status of the shipment upon delivery you only
have to send a mail to intimateme@bluedart.com
with Single or Multiple Waybill numbers in `Subject' or in the text
of the mail, each Waybill number separated by a comma.
You will
receive an automated reply giving you a Status Update of the
shipment(s) upon delivery.
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Location
Finder:
Find the
service locations of Blue Dart and the Blue Dart counter or
franchisee located closest to you. You may search by city, street
name or pin code to find one of over 13,880 locations, and more than 220 countries and territories worldwide.
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Transit
Time Finder:
Check
the transit times for your domestic and international shipments, and
for the various services offered by Blue Dart to help you identify
the service that meets your requirements.
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Price
Finder:
Calculate
your shipping costs for your domestic and international shipments by
using our Price Finder. If you are a regular customer in need of
Customized pricing Contact
Blue Dart
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Waybill Generation :
The Online Waybill generation tool
helps the credit customer to generate a waybill for a consignment.
The user has to enter the details of the consignment and the waybill
will be generated in a PDF format.
Another powerful feature
in Waybill Generation is the
Address Book. This
feature comes with the online waybill generation module. The Address
Book can be accessed by all credit customers of Blue Dart. You can
create a new address list and modify or delete the addresses at any
point of time. |
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ImageDart :
ImageDart will enable users of Blue Dart's Apex (Air Package Express) and
Surfaceline services to download Proof Of Delivery (POD) and Delivery Challans (DC) online, from the Blue Dart website. The image has complete delivery details including the consignee's signature and comments and will be made available on Blue Dart's website 48 hours after delivery of the shipment. With ImageDart, Blue Dart customers will now be able to realise their collections from their own customers much faster, saving them interest costs and making their billing and recovery cycle, and supply chain more efficient.
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| Stand-alone Tools |
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COSMAT
IITM
SMARTTM
CARESSTM
SHIELDTM
ShipDartTM
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COSMAT
II :
COSMAT II (Computerised On-line System for Management,
Accounting and Tracking) is a complete ERP system indigenously
developed by Blue Dart. It interfaces with the Human Resources
Management, Financial Management, Purchase, Sales Monitoring
Executive Information and CRM systems.
COSMAT
II was constructed in 4 major modules to cover all the complex
processes of the entire organisation. To set up this large
application, various media were used (leased lines, VSAT, Microwave
links) on our very own WAN for effective data transfer between all
locations. Barcodes and Scanners were used for speedier operations.
COSMAT II enables easy access to the database over a wide area
network, and ensures reliable information and feedback even in areas
that are afflicted by poor telecom services. All the powerful
web-based tools, including TrackDart, interface with COSMAT II to
provide real-time response to customer requirements. COSMAT II is an
evolving system, upgraded continuously, to deliver value to the
customer and make operations easier, more secure and manageable.
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SMARTTM :
SMART (Space Management Allocation
Reservation and Tracking), is an inhouse developed state-of-the-art
technology system, which allows real-time space and revenue
management on the Blue Dart Aviation network. It ensures that the
aircraft is filled profitably, and that all customers with space
confirmed on the aircraft have the assurance that their packages
would travel.
SMART dovetails into COSMAT II leveraging on
the infrastructural strength of the system. This ensures that
packages booked on SMART are picked, moved on the network and
tracked until delivery.
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CaressTM:
(Complaint Appreciation, Resolution and Evaluation to Satisfaction System), Blue Dart's latest innovation and an extremely powerful online customer complaint-redressal system. Enables intelligence on every single customer complaint to enhance service excellence.
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ShieldTM:
The powerful, online, security module that simplifies tracking of any security incident across the country. Facilitates closure of cases and deriving of trends as an effective management tool.
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ShipDartTM:
ShipDart is a Blue Dart
proprietary solution especially created for the convenience of
regular customers. ShipDart enables user control over the entire
shipping and tracking processes. ShipDart needs to be installed at
the customers premises in order to interface with their own system
for the pre-shipping and post-tracking activities, thereby playing a
major role in bridging the existing gap in any package movement. A
set of Master Files which controls the ShipDart system has to be
downloaded from the site.
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Customised
Solutions:
Blue Dart has delivered customised solutions to various
industry segments such as Finance, Pharmaceutical, Consumer Durables
and Information Technology, among others. These solutions integrate
closely with the legacy systems of the business and enable them to
accelerate their processes and provide them with effective
MIS.
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| E-Business Tools |
| These tools
may be efficiently integrated with your systems to provide you with
a convenient and cost-effective solution to your shipping
requirements. |
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 Blue Dart has been the
only Indian Air Express Company that has invested extensively in
Technology infrastructure to creat differentiated delivery
capabilities, quality services and customised solutions for the
customer.
Some of the technology-based business offerings are
as follows :
InternetDartTM
ShopTrackTM
PackTrackTM
MobileDartTM
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InternetDartTM:
Track on-line the status update of
your shipments sent over the last 45 days. You may track by a range
of dates, origin, destination, delivered or undelivered shipments or
service used, on-line. You may generate a series of reports, at a
pre-determined frequency, and sort the results on-line.
For
on-line queries and reports: on providing the input of range of
pickup dates, origin, destination and services used, you can check
any of the following, on-line: |
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Waybill details and
status of all shipments sent during a given period |
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Details of all delivered
shipments |
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Status of all
undelivered shipments |
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Details of all RTO
(Return to Origin) shipments |
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Details of all
Re-directed shipments
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You may
download the tracking and status data.This tool will benefit most medium to large
businesses in managing their tracking processes and integrating them
with their back-end systems. This tool is available only to
registered customers of Blue Dart. If you are a regular customer of
Blue Dart, Click Here
to register for this service. If you are a new user, Click Here
to get in touch with us.
ShopTrackTM
:
ShopTrackTM is an API (Applications Program
Interface) designed specifically to support and enhance the services
provided by a portal or any e-business. Research indicated that,
while etailers provided an entire gamut of product services and
information, eshoppers invariably had to leave the website or use
manual means to track their purchases. The result - less eyeball
time on their pages. Portals that sought to resolve this dilemma
were faced with the unattractive alternative of database maintenance
and call centres.
ShopTrackTM provides an
effortless, customised solution. Customers no longer have to leave
the Portal site to track their purchases. They just need to enter
the order-number of their purchase and the shipping and delivery
details are displayed on the same page. The Portal can decide how to
display the data elements and may even store them in their database.
ShopTrackTM is another time and cost-saving tool created
to arm Blue Dart's customers with a competitive edge.
PackTrackTM
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PackTrackTM is an API (Applications Program
Interface) designed for any client involved in logistics,
distribution and inventory control. It has been designed to
streamline and integrate shipping processes. PackTrackTM
can be integrated into the client's systems and enables him to keep
track of the entire distribution status of all his customers. It is
simple, easy-to-use and can be easily integrated with any
windows-based application or any Java compliant machine. Queries are
fetched immediately from Blue Dart's database, providing a seamless
service for the client and his customers, and bringing the entire
chain within his domain. The client may store this data in his
database, providing him with an effective CRM tool.
These
ebusiness tools, the first of their kind in the country, bring
increased efficiencies to most B2C, B2B and C2C
transactions.
Both ShopTrackTM and
PackTrackTM provide the following :
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On-line, real-time
status details of the waybill number |
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On-line, real-time
status details of all the waybills linked to an order
number |
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Results in either XML,
TEXT or HTML formats |
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Supports JSP &
ASP
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Requirements:
To integrate ShopTrackTM and PackTrackTM you will need: |
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Windows 95, 98, NT, SCO
Unix, Solaris, Linux or any other operating system supporting Java 2
and above |
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Access to the
internet |
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A valid Blue Dart
Account Number (if you do not have a Blue Dart Account Number, you
can register for one) |
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Developers familiar with
developing applications and web sites
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MobileDartTM :
MobileDartTM - WAP
works on any mobile phone or device which supports Wireless
Application Protocol.
Using MobileDart-WAP, the customer can
check the current status of his shipments on-line by entering the
waybill number. In the case of an undelivered shipment, he can
choose to receive delivery details by email or SMS. The customer can
also access the Location Finder which provides details about all
locations service by Blue Dart, based on a pincode. Information
about all the Service product offerings as well as the company is
also available on the WAP site (wap.bluedart.com). This enables the
customer to make a shipping decision on the run.
MobileDartTM - SMS
works on any mobile phone or device which supports sending SMS (Short Messaging Service).
This service provides
two tracking features - current status of shipments forwarded, and
automated intimation on delivery of the shipment.
For instance:
T- For current status: Type T< space >airwaybill number and send an SMS to
56767(eg; T 123456789) to receive the current status of the shipment
on your mobile phone.
I- For status on delivery: Type I< space >airwaybill
number and send an SMS to 56767(eg; I 123456789) to receive delivery status
once the shipment is delivered
If you are interested in any of the above tools,
click here :
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