Blue Dart launches its first-ever consumer app

25th October, 2020

Blue Dart, part of the Deutsche Post DHL Group (DPDHL), today announced the launch of its first-ever consumer app, the ‘My Blue Dart App’.

The app which is symbolic of Blue Dart’s continuous endeavor to bring in digital innovation in business dealings has been designed to provide tailored solutions and act as a one-stop-shop for customers ‘on-the-go’. 

Being the market leader in technology, Blue Dart has constantly augmented customer experience while always ensuring timely and seamless deliveries across the nation. The ‘My Blue Dart App’ re-emphasizes our commitment and strengthens our value proposition. Our user-friendly, secure and reliable mobile application will now allow customers to track their shipment, locate the nearest Blue Dart store or find out the best pricing anywhere and at any time all at the click of a button, through the app. With comprehensive features and ease of use, the app will be an ideal platform for our customers to fulfil all their logistics requirements.” ~ Mr. Manoj Madhavan, CIO, Blue Dart

“Customer centricity has always been the bedrock of our foundation. As we consistently improve systems, technology, and our people centric efforts to remain ‘India’s Most Innovative and Awarded Express Logistics Company’, the ‘My Blue Dart App’ is a step forward in leveraging the use of technology to enhance customer experience. Blue Dart has successfully steered through all testing times of business and has sustainably created value for all its stakeholders. We are extremely happy to mark this milestone, especially on the occasion of our 37th Anniversary. Our journey through the highs of digitization has been a long one, having pioneered many an initiative. It is also a testimony of the gold standard that Blue Dart, as part of the DPDHL Group, has set for itself by aligning itself with the Group’s ‘Strategy 2025 – Delivering Excellence in a Digital World’. We are positive that the app will be welcomed by our customers and they will appreciate the unparalleled experience.” - Ketan Kulkarni, CMO & Head – Business Development, Blue Dart

The My Blue Dart App which is currently available on Goggle play and Apple store gives customers the flexibility to manage all their logistics requirements such as Track Dart (enables the customer to track their shipment anywhere, anytime), Location Finder (help find the nearest Blue Dart store across our 14000+ locations), Transit Time & Price Finder (find out the best rate while sending/receiving a shipment), Schedule a Pickup (A specialized post-login feature for registered credit customers) and Contact Us (provide solutions to any queries)

Blue Dart in these unprecedented times has launched various initiatives on the digital front. Adhering to the protocols of the Health Ministry, Blue Dart rolled out its Contact Less Delivery feature for its Door-to-Door Express pick-up and delivery services to allow customers to send and receive shipments without the fear of contagion.

Further, the application programming interface (API) integration-based solutions by Blue Dart is continuously enhanced for exchanging manifest at detailed levels to ensure an automated and seamless supply chain, from pre-pick up till post-delivery- 24×7.  Blue Dart has also provided customers with an array of acceptable payment modes to include 14 digital wallets, Net banking, Credit & Debit Cards, Bharat QR Code and UPI (BHIM).