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Service Guide

Welcome to Blue Dart, South Asia's premier express air and integrated transportation and distribution company that accesses the largest and most comprehensive express and logistics network across 220 countries worldwide.

Domestic Priority

At Blue Dart, we understand the value of your time. This is why we go the distance to make speedy and safe delivery of your shipments a priority. Our Domestic Priority services are specially designed to offer time-critical businesses a competitive edge with the fastest delivery services.

Our services are subject to our Terms and Conditions of Domestic Carriage - Domestic Priority and the liability and terms incorporated therein. Please read these carefully before you avail of our services.

Benefits of these services include:

  • Delivery across Blue Dart Country in India

    Click on Location Finder to search for the delivery locations you require, or Contact Blue Dart.

  • Free pick-up from your location

    Contact Blue Dart to organize a pick-up.

  • Real-time tracking

    Track your shipments online in real-time from pick-up to delivery. You may also Contact Blue Dart for the status of your consignments.

  • Regulatory Clearances

    Our team of specialists resolve your regulatory requirements and obtain required clearances from all the states in India. Please check the Regulatory requirements to confirm details of the documentation required to clear your shipments, or Contact Blue Dart.

  • Free Computerized Proof of Delivery

    Receive proof of delivery with the name of the consignee and date and time of the delivery on request. Use our Tracking service to view the proof of delivery, or Contact Blue Dart.

Blue Dart offers next day Domestic Priority delivery to select locations in India. Click on Transit Time Finder for more information and Price Finder for tariff details.

Our services are subject to our Terms and Conditions of Domestic Carriage - Domestic Priority, and the liability terms incorporated therein. Please read these carefully before availing of our services.

Security regulations do not permit the delivery of certain items on the Domestic Priority mode. Find out more about Restricted Commodities-Domestic Priority and Dangerous Goods prohibited on Blue Dart or Contact Blue Dart for assistance.

Important: A few procedures and guidelines to help make your experience smoother.

  • Please handover your packages in an open condition
  • Please provide invoices for all non-documents
  • All shipments are liable to be security checked by various Government of India regulatory bodies. In case of any query with regard to your package, Blue Dart is obliged under the law to prove the customer's identity and details to the regulatory body that makes the query.
  • In compliance with security and safety regulations, at the time of booking your shipment, customers will need to provide a photo identity that will be photo copied and kept confidential in our records.

Thank you for your co-operation.

A guaranteed door-to-door time definite delivery of shipments by air the next possible business day by 10:30 hours, targeted at time-critical business-to-business needs.

  • An Express time definite service with Money Back Guarantee* (MBG) to the select Pin codes in Chennai, Delhi, Ahmedabad, Mumbai, Bangalore, Navi Mumbai and Gurgaon by 10:30 hrs on the next possible business day.
  • Pickup service is available from Kolkata, Delhi, Gurgaon, Ghaziabad,Noida,Hyderabad,Chennai, Maraimalai Nagar, Sholinganallur, Bengaluru, Mumbai, Kolhapur,Navi Mumbai, Nagpur, Pune, Ahmedabad, Ankleshwar, Anand, Vadodara, Dewas, Indore,Mehsana, Rajkot, Surat, Udaipur, Vapi, Bhavnagar, Coimbatore, Godhra, Hubli, Jaipur and Kalol.
  • Suitable for all retail and credit customers.
  • Domestic Priority 1030 is not available from all local origins, or to all destinations
  • Availability depends on local cut-off and vehicle arrival times, or flight arrival times when these apply.

Basic features

  • Real-time tracking
  • Money Back Guarantee* (MBG)

Important Note

  • All bookings must be made through Customer Service
  • Prevailing terms and conditions of carriage apply, in addition to specific TDD terms and conditions
  • Shipper pays the transport charges.
  • For more details on serviceable locations, please contact our nearest customer service team or visit your nearest Blue Dart-DHL retail store.

Call us on : 1860-233-1234

*Terms & Conditions for Money Back Guarantee (MBG)

Time Definite Delivery (TDD) shipments will be governed by following additional terms and conditions.

DOMESTIC PRIORITY 1030

Blue Dart will, upon the Shipper's request and subject to the restrictions described below, provide either a credit or refund of the freight + TDD premium + fuel surcharge paid by the Shipper for DOMESTIC PRIORITY 1030 shipment, which is delivered later than Blue Dart's quoted delivery commitment time, subject to the following terms and conditions:

  1. The shipper shall specify the requested service on the waybill. If any information provided by the Shipper proves to be inaccurate and if shipment is tendered to Blue Dart substantially later than the time agreed with Blue Dart for pick-up, and if delivery attempt is made within the specified time, but shipment is not delivered, no guarantee shall apply.

  2. The guarantee applies only to freight + TDD premium + fuel surcharge paid for the TDDshipment. The guarantee is exclusive of all other items, including, without limitation, fines, taxes or other charges or amounts. Payment by Blue Dart of the freight + TDD premium + fuel surcharge to the shipper or another party nominated by the shipper shall constitute a full release of Blue Dart’s obligations for any delay under the money-back guarantee to any interested party.

  3. Shipper must notify Blue Dart of any claim for late delivery, in writing or by telephone, within 48 hours of the shipment date and provide Blue Dart with the account number (if any), the waybill number, the date of shipment, and complete receiver information.

  4. If a shipper has an extremely time-sensitive shipment, the loss or delay of which may result in consequential damages, the shipper must take adequate Insurance to insure against such risks, as Blue Dart does not assume any consequential claims or liabilities. Blue Dartdoes not provide and will not arrange for such insurance.

  5. All other provisions of Blue Dart Terms and Conditions of Carriage apply. This money-back guarantee is subject to amendments or cancellation by Blue Dart at any time.

CHARGES FOR THE TIME DEFINITE DELIVERY (In addition to applicable freight & other charges)

Domestic Priority 1030

Applicable Charges*:

First 500 gms ₹ 150
Additional 500 gms ₹ 75

Note for Blue Dart Account Customers:
Please contact our Sales Team or Customer Service for updating the Customer Contract Form.

A guaranteed door-to-door time definite delivery of shipments by air the next possible business day by 12:00 hours, targeted at time-critical business-to-business needs.

  • An Express time definite service with Money Back Guarantee* (MBG) to the select Pin codes in Pune, Vapi, Vadodara, Thane, Vasai, Noida, Hyderbad,Ghaziabad,Faridabad & Kolkata by 12:00 hrs on the next possible business day.
  • Pickup service is available from Kolkata, Delhi, Gurgaon, Ghaziabad, Noida,Hyderabad,Chennai, Maraimalai Nagar, Sholinganallur, Bengaluru, Mumbai, Kolhapur,Navi Mumbai, Nagpur, Pune, Ahmedabad, Ankleshwar, Anand, Vadodara, Dewas, Indore,Mehsana, Rajkot, Surat, Udaipur, Vapi, Bhavnagar, Coimbatore, Godhra, Hubli, Jaipur and Kalol.
  • Suitable for all retail and credit customers.
  • Domestic Priority 1200 is not available from all local origins, or to all destinations.
  • Availability depends on local cut-off and vehicle arrival times or flight arrival times when these apply.

Basic features

  • Real-time tracking
  • Money Back Guarantee* (MBG)

Important Note

  • All bookings must be made through Customer Service
  • Prevailing terms and conditions of carriage apply, in addition to specific TDD terms and conditions
  • Shipper pays the transport charges.
  • For more details on serviceable locations, please contact our nearest customer service team or visit your nearest Blue Dart-DHL retail store.

Call us on : 1860-233-1234

*Terms & Conditions for Money Back Guarantee (MBG)

Time Definite Delivery (TDD) shipments will be governed by following additional terms and conditions.

DOMESTIC PRIORITY 1200

Blue Dart will, upon the Shipper's request and subject to the restrictions described below, provide either a credit or refund of the freight + TDD premium + fuel surcharge paid by the Shipper for DOMESTIC PRIORITY 1200 shipment, which is delivered later than Blue Dart's quoted delivery commitment time, subject to the following terms and conditions:

  1. The shipper shall specify the requested service on the waybill. If any information provided by the Shipper proves to be inaccurate and if shipment is tendered to Blue Dart substantially later than the time agreed with Blue Dart for pick-up, and if delivery attempt is made within the specified time, but shipment is not delivered, no guarantee shall apply.

  2. The guarantee applies only to freight + TDD premium + fuel surcharge paid for the TDD shipment. The guarantee is exclusive of all other items, including, without limitation, fines,taxes or other charges or amounts. Payment by Blue Dart of the freight + TDD premium + fuel surcharge to the shipper or another party nominated by the shipper shall constitute a full release of Blue Dart’s obligations for any delay under the money-back guarantee to any interested party.

  3. Shipper must notify Blue Dart of any claim for late delivery, in writing or by telephone, within 48 hours of the shipment date and provide Blue Dart with the account number (if any), the waybill number, the date of shipment, and complete receiver information.

  4. If a shipper has an extremely time-sensitive shipment, the loss or delay of which may result in consequential damages, the shipper must take adequate Insurance to insure against such risks, as Blue Dart does not assume any consequential claims or liabilities. Blue Dart does not provide and will not arrange for such insurance.

  5. All other provisions of Blue Dart Terms and Conditions of Carriage apply. This money-back guarantee is subject to amendments or cancellation by Blue Dart at any time.

CHARGES FOR THE TIME DEFINITE DELIVERY (In addition to applicable freight & other charges)

Domestic Priority 1200

Applicable Charges*:

First 500 gms ₹ 150
Additional 500 gms ₹ 75

Note for Blue Dart Account Customers:
Please contact our Sales Team or Customer Service for updating the Customer Contract Form.

A door-to-door express service for critical shipments such as passports, tenders, original papers/certificates, property documents, etc across India under 32kgs per package in a secure and safe manner.

Basic features

  • A day definite service available on all Domestic Priority serviced Pin codes
  • Specialised service ensuring security and safety
  • Special eco-friendly flyer (packaging) for enhanced security and identification
  • Real-time tracking

CHARGES FOR CRITICAL EXPRESS DELIVERY (In addition to applicable freight & other charges):

Critical Express

Applicable Charges :

1st 500 gms ₹ 100
Additional 500 gms ₹ 50

Important Note

  • All terms & conditions and liabilities of Domestic Priority apply
  • Applicable to retail and credit customers

Note for Blue Dart Account Customers:
To avail the Critical Express service, please contact our Sales Team or Customer Service for updating the Customer Contract Form.

For further assistance with Domestic Priority consignment, Contact Blue Dart.

For information on Fuel Surcharge Click Here

Read case studies #1, #2, #3, #5 and #14 for business solutions using Domestic Priority Services.

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For multiple queries use commas (,) eg: 79034111122, 79034111041

How to track

Location Finder Transit Time & Price Finder