To enable global connectivity to Blue Dart's present and future interactive technology strengths, for value added solutions.
To facilitate seamless integrated transportation, distribution and supply chain management, from, to and within the region, thereby increasing value to our customers and shareholders.
As a technology leader in the business of supply-chain management in the country, Blue Dart Express Limited recognised the far-reaching scope of the internet in 1996, and has been exploring web-based solutions to extend the range of services available to its customers and integrate them into its core products. It has evolved an e-strategy.
This e-strategy encompasses E-Solutions to deliver additional process efficiencies to business by allowing them access to Blue Dart's e-shipping tools and integration with its e-business tools. An individual solution is available for each business, big or small, transacting off the internet or on the internet, and ranging from a stand-alone to a fully integrated one.
The basic tracking solution will enable Blue Dart's customers to track their shipments, through single or multiple waybills, on-line. Customers can check the status of their shipments using a waybill number or a reference number. A mail-based solution will allow the customers to query status of their shipments using e-mail.
Registered customers of Blue Dart can make advanced queries on the status of their shipments, and can keep track of them for up to 90 days on-line. They can filter their queries by date range, origin, destination and service, and sort the results on-line. Registered customers can download the entire waybill tracking data - schedule the download, and select the frequency and the data to be downloaded. These customers can also generate and download various reports customised to meet their individual needs.
E-commerce Initiatives: Case Study #11.
These tools are convenient aids to support your shipping management processes:
Web Based Tools
Track the status of your shipment by using the TrackDartTM box, which is available on the upper left panel of every page on our website. You may track shipments sent on Blue Dart services between India, Bangladesh, Bhutan and Nepal. Shipments under single or multiple waybills may be tracked using either the waybill number or the reference number given at the time of shipping.
You may use either the Waybill Number or the Reference Number to track the status of your shipments. This feature helps you to track Single or Multiple shipments. To track the status of your shipments by Waybill Number. enter the waybill numbers either in 'Subject' or in the text of the mail, each Waybill number separated by a comma. Then send the mail to firstname.lastname@example.org To track the status of your shipments by Reference/Order Number. Enter the reference/order numbers in 'Subject' of the mail, each reference or order number separated by a comma. Then send the mail to email@example.com Another powerful feature in the MailDart is the Intimate Me Option. Incase you need to know the status of the shipment upon delivery you only have to send a mail to firstname.lastname@example.org with Single or Multiple Waybill numbers in 'Subject' or in the text of the mail, each Waybill number separated by a comma. You will receive an automated reply giving you a Status Update of the shipment(s) upon delivery.
Find the service locations of Blue Dart and the Blue Dart counter or franchisee located closest to you. You may search by city, street name or pin code to find one of over 35,000 locations, and more than 220 countries and territories worldwide.
Check the transit times for your domestic and international shipments, and for the various services offered by Blue Dart to help you identify the service that meets your requirements.
Calculate your shipping costs for your domestic and international shipments by using our Price Finder. If you are a regular customer in need of Customized pricing Contact Blue Dart.
ImageDart will enable users of Blue Dart's Apex (Air Package Express) and Surfaceline services to download Proof Of Delivery (POD) and Delivery Challans (DC) online, from the Blue Dart website. The image has complete delivery details including the consignee's signature and comments and will be made available on Blue Dart's website 48 hours after delivery of the shipment. With ImageDart, Blue Dart customers will now be able to realise their collections from their own customers much faster, saving them interest costs and making their billing and recovery cycle, and supply chain more efficient.
COSMAT II (Computerised On-line System for Management, Accounting and Tracking) is a complete ERP system indigenously developed by Blue Dart. It interfaces with the Human Resources Management, Financial Management, Purchase, Sales Monitoring Executive Information and CRM systems.
COSMAT II was constructed in 4 major modules to cover all the complex processes of the entire organisation. To set up this large application, various media were used (leased lines, VSAT, Microwave links) on our very own WAN for effective data transfer between all locations. Barcodes and Scanners were used for speedier operations. COSMAT II enables easy access to the database over a wide area network, and ensures reliable information and feedback even in areas that are afflicted by poor telecom services. All the powerful web-based tools, including TrackDart, interface with COSMAT II to provide real-time response to customer requirements. COSMAT II is an evolving system, upgraded continuously, to deliver value to the customer and make operations easier, more secure and manageable.
SMART (Space Management Allocation Reservation and Tracking), is an inhouse developed state-of-the-art technology system, which allows real-time space and revenue management on the Blue Dart Aviation network. It ensures that the aircraft is filled profitably, and that all customers with space confirmed on the aircraft have the assurance that their packages would travel.
SMART dovetails into COSMAT II leveraging on the infrastructural strength of the system. This ensures that packages booked on SMART are picked, moved on the network and tracked until delivery.
(Complaint Appreciation, Resolution and Evaluation to Satisfaction System), Blue Dart's latest innovation and an extremely powerful online customer complaint-redressal system. Enables intelligence on every single customer complaint to enhance service excellence.
The powerful, online, security module that simplifies tracking of any security incident across the country. Facilitates closure of cases and deriving of trends as an effective management tool.
ShipDart is a Blue Dart proprietary solution especially created for the convenience of regular customers. ShipDart enables user control over the entire shipping and tracking processes. ShipDart needs to be installed at the customers premises in order to interface with their own system for the pre-shipping and post-tracking activities, thereby playing a major role in bridging the existing gap in any package movement. A set of Master Files which controls the ShipDart system has to be downloaded from the site.
Blue Dart has delivered customised solutions to various industry segments such as Finance, Pharmaceutical, Consumer Durables and Information Technology, among others. These solutions integrate closely with the legacy systems of the business and enable them to accelerate their processes and provide them with effective MIS.
These tools may be efficiently integrated with your systems to provide you with a convenient and cost-effective solution to your shipping requirements.
Blue Dart has been the only Indian Air Express Company that has invested extensively in Technology infrastructure to create differentiated delivery capabilities, quality services and customised solutions for the customer.
Some of the technology-based business offerings are as follows :
Track on-line the status update of your shipments sent over the last 90 days. You may track by a range of dates, origin, destination, delivered or undelivered shipments or service used, on-line. You may generate a series of reports, at a pre-determined frequency, and sort the results on-line.
For on-line queries and reports: on providing the input of range of pickup dates, origin, destination and services used, you can check any of the following, on-line:
- Waybill details and status of all shipments sent during a given period.
- Details of all delivered shipments.
- Status of all undelivered shipments.
- Details of all RTO (Return to Origin) shipments.
- Details of all Re-directed shipments.
You may download the tracking and status data. This tool will benefit most medium to large businesses in managing their tracking processes and integrating them with their back-end systems. This tool is available only to registered customers of Blue Dart. If you are a regular customer of Blue Dart, Click Here to register for this service. If you are a new user, Click Here to get in touch with us.
ShopTrackTM is an API (Applications Program Interface) designed specifically to support and enhance the services provided by a portal or any e-business. Research indicated that, while e-tailers provided an entire gamut of product services and information, eshoppers invariably had to leave the website or use manual means to track their purchases. The result - less eyeball time on their pages. Portals that sought to resolve this dilemma were faced with the unattractive alternative of database maintenance and call centres.
ShopTrackTM provides an effortless, customised solution. Customers no longer have to leave the Portal site to track their purchases. They just need to enter the order-number of their purchase and the shipping and delivery details are displayed on the same page. The Portal can decide how to display the data elements and may even store them in their database. ShopTrackTM is another time and cost-saving tool created to arm Blue Dart's customers with a competitive edge.
PackTrackTM is an API (Applications Program Interface) designed for any client involved in logistics, distribution and inventory control. It has been designed to streamline and integrate shipping processes. PackTrackTM can be integrated into the client's systems and enables him to keep track of the entire distribution status of all his customers. It is simple, easy-to-use and can be easily integrated with any windows-based application or any Java compliant machine. Queries are fetched immediately from Blue Dart's database, providing a seamless service for the client and his customers, and bringing the entire chain within his domain. The client may store this data in his database, providing him with an effective CRM tool.
These e-business tools, the first of their kind in the country, bring increased efficiencies to most B2C, B2B and C2C transactions.
Both ShopTrackTM and PackTrackTM provide the following :
- On-line, real-time status details of the waybill number.
- On-line, real-time status details of all the waybills linked to an order number.
- Results in either XML, TEXT or HTML formats.
- Supports JSP & ASP.
To integrate ShopTrackTM and PackTrackTM you will need:
- Windows 95, 98, NT, SCO Unix, Solaris, Linux or any other operating system supporting Java 2 and above.
- Access to the internet.
- A valid Blue Dart Account Number (if you do not have a Blue Dart Account Number, you can register for one).
- Developers familiar with developing applications and web sites.
MobileDartTM - WAP works on any mobile phone or device which supports Wireless Application Protocol.
Using MobileDart-WAP, the customer can check the current status of his shipments on-line by entering the waybill number. In the case of an undelivered shipment, he can choose to receive delivery details by email or SMS. The customer can also access the Location Finder, which provides details about all locations service by Blue Dart, based on a pin code. Information about all the Service product offerings as well as the company is also available on the WAP site (wap.bluedart.com). This enables the customer to make a shipping decision on the run.
MobileDartTM - SMS works on any mobile phone or device which supports sending SMS (Short Messaging Service).
This service provides two tracking features - current status of shipments forwarded, and automated intimation on delivery of the shipment.
T- For current status: Type T< space > Waybill number and send an SMS to 56767(eg; T 123456789) to receive the current status of the shipment on your mobile phone.
I- For status on delivery: Type I< space > Waybill number and send an SMS to 56767(eg; I 123456789) to receive delivery status once the shipment is delivered.